Refund policy

What's your return policy?

All sales are final. Currently, I do not accept returns for any reason.

I take precautions to secure the pieces, protecting them from damage in transit, but accidents do happen during shipping. I'll be sure to correct if your something does happen to your piece.

What if my ceramic pieces arrive broken?

Upon receiving your package, please immediately inspect the outside for damage. As you take each piece out and unwrap it, inspect it for breakage. Please don't discard any packaging away until all pieces have been inspected — this is important for filing a claim. Please take a photo of the break on the item, the broken pieces of the item, the packaging in the box, and any spots of damage on the outside of the box. 

If you receive a broken piece, please email me within 24 hours of receipt. Your email must a photo of the broken item:

1. Your order number
2. A picture of any marks or damage on the outside of the package
3. A picture of the packaging inside of the box
4. A picture of the site of the break on the item(s)
5. A picture of the broken pieces of the item(s)

• If you request a refund, I will issue it within 24 hours of your request, and funds should be returned to your original payment account around 5-7 business days. Once a refund is issued, no more claims may be made for that order.
• If you desire an exchange, please indicate which pieces you want and I will ship out a new package within 72 hours at no cost to you. Please note that if there are any breakages in this follow-up package, no refund or exchange claims will be honored, but a discount code may be issued for future purchases.'